Dramatically Reducing Early Turnover
Service & Retail / Employees 3,000
What was your biggest challenge in hiring?
Early turnover. The turnover rate within 6 months of joining was as high as 40%. People would get hired and then quit immediately. The cost of hiring and training was wasted, and it increased the burden on the field, creating a vicious cycle.
What did you think was the cause?
Assignment mismatches. Even if candidates said 'I love customer service' or 'I can work energetically' in interviews, once they were assigned, they didn't fit the store atmosphere or their skills didn't match what was required...
Which xCORE feature caught your attention?
The '6D Model' and 'AI Deep Dive.' The ability to analyze personality across 6 dimensions and dig deeper into ambiguous answers with follow-up questions was exactly what we needed.
What changes have you seen since implementation?
The early turnover rate dropped from 40% to 22%. That's a 45% improvement. We now match candidates with high-performer profiles at each store to determine assignments, which has dramatically improved accuracy.
What advice do you have for companies struggling with hiring?
Relying solely on 'eye for talent' has its limits. Combining objective AI analysis with human intuition significantly improves hiring quality.
