이용약관 | xCORE

xCORE Business Terms

Version 2.0

Effective Date: 17 September 2026

PLUS IMPACT Pte. Ltd., a company incorporated in Singapore ("PLUS IMPACT", "we", "us", "our"), and the customer entity identified in the Order (the "Customer") enter into the following agreement (these "Business Terms" or these "Terms") in relation to the Customer's use of the xCORE services provided by PLUS IMPACT (the "Services", as further defined in Article 2). PLUS IMPACT may use PLUS IMPACT Company Limited and other Affiliates, local subsidiaries, local implementation support providers, local contact points and external processors for the provision of services, provision of technology, data processing, security, support, billing administration and other operations under these Terms. However, unless expressly stated in the Order, local subsidiaries, local implementation support providers and local contact points perform referral, implementation support and local contact roles only, and are not the contracting entity, billing entity, online seller, fee collector, payment recipient, data processing entity or local provider of the Services.

These Terms are the master terms that set out the common conditions for the use of xCORE. These Terms do not, on their own, determine the use of any specific service, fees, term or covered features. Where the Customer formally uses the Services, these Terms apply by being referenced in or incorporated into an Order (as defined in Article 5), including a Subscription Order Form, a Trial Order Form, a Pilot Partner Trial Application or an Online Order. Where a limited trial is started using only the short-form Pilot Partner Trial Application, that short-form application is the document that starts the trial, and a transition to formal use incorporates these Terms, the Data Processing Terms (the "DPA") and the applicable Country Addendum by a separate Order.

Article 1 (Purpose)

The purpose of these Terms is to set out the conditions on which PLUS IMPACT provides services relating to xCORE to the Customer and the Customer uses those services.
Individual conditions of use, term, covered features, fees, trial conditions and other commercial terms are set out in the Order entered into or accepted under these Terms.

Article 2 (Definitions)

In these Terms, the following terms have the following meanings.

"Services" means xCORE Smart Filter, xCORE Interview, xCORE Personality, xCORE Talk, My xCORE and the other related features, software, APIs, consoles, reports, support and ancillary services provided by PLUS IMPACT.
"xCORE Smart Filter" means the feature that analyses CVs, résumés, application documents and other candidate information and provides a supporting assessment of fit against job requirements and similar criteria.
"xCORE Interview" means AI-assisted interviews, audio or video recording, transcription, question generation, answer analysis, preparation of assessment reports and other features ancillary to them.
"xCORE Personality" means the feature that supports the assessment of personality, behavioural traits, job aptitude, organisational fit and other characteristics.
"xCORE Talk" means the feature that collects and organises information relating to employees and similar individuals through AI 1-on-1s, AI periodic check-ins and similar interactions, including activity status, KPI-related signals, concerns, support needs, engagement and other information.
"My xCORE" means the individual-facing profile that an End User creates or uses through the Services, including the End User's CV, work history, skills, qualifications, preferred conditions, personality assessment results, information about the End User organised by Smart Filter and other information about the End User. AI Interview Data, xCORE Talk Data, Customer-specific job requirements, the Customer's evaluation comments, Customer-specific fit scores and other assessment information generated for the Customer are not included in My xCORE unless the End User separately consents.
"Customer Data" means data that the Customer or an End User inputs into, uploads to, transmits to or stores in the Services, excluding My xCORE Data and xCORE Talk Data.
"My xCORE Data" means data that an End User creates, stores or uses as My xCORE under the terms of use or consent designated by PLUS IMPACT.
"xCORE Talk Data" means the conversation content, audio, transcripts, answers, summaries, scores, KPI-related signals, reports and other data in xCORE Talk. The same term, xCORE Talk Data, is used for this data in the DPA and the Country Addenda.
"Personal Data" means personal information, personal data and other similar information under applicable personal data protection laws.
"End User" means a candidate, applicant, employee, officer, contractor or other individual who uses the Services or is the subject of the Services.
"Administrator" means an officer, employee, contractor or other person of the Customer who manages or uses the Services on behalf of the Customer.
"AI Processor" means an external AI API, cloud AI service, speech processing service, translation service or other external processor that PLUS IMPACT uses to the extent necessary to provide the Services.
"Subprocessor" means a third party to which PLUS IMPACT subcontracts the processing of Customer Data or Personal Data.
"Applicable Data Protection Law" means the laws, rules and regulatory guidance that apply to the collection, use, storage, transfer, disclosure, deletion and other processing of Personal Data.
"Applicable Country" means a country or region in which the Services are provided, in which the Customer or an End User is located, or in which Customer Data, Personal Data or other data is collected, used, stored, transferred or processed.
"Country Addendum" means an addendum, schedule, supplementary agreement or special term in an Order that sets out additional conditions relating to a specific Applicable Country, including its laws, regulations, administrative practice, language, data storage, cross-border transfer, employment and labour, use of AI and other matters.
"Local Support Partner" means a local subsidiary of PLUS IMPACT, a local implementation support provider, a local contact point or another person designated by PLUS IMPACT that performs referral, implementation support, initial set-up support, liaison with the Customer or other supporting tasks designated by PLUS IMPACT in an Applicable Country.
"Affiliate" means PLUS IMPACT Company Limited (a company incorporated in Myanmar) and any corporation or other entity that directly or indirectly controls, is controlled by, or is under common control with PLUS IMPACT.

Article 3 (Order of Precedence of Contract Documents)

If there is any inconsistency between the contract documents relating to the Services, the following order of precedence applies unless otherwise expressly stated:
1. the Order;
2. the Country Addendum;
3. the Data Processing Terms or DPA;
4. these Terms;
5. the Schedules to the DPA, the Subprocessor disclosure table and the other schedules referenced in these Terms or the Order; and
6. the service specifications, security statements, user guides and other supplementary documents presented by PLUS IMPACT.
Notwithstanding the preceding paragraph, the Order prevails as to the commercial terms, covered features, scope of use, fees, billing and payment terms, term and Customer-specific special terms expressly set out in that Order. An Order does not, without express wording, implicitly amend or exclude the DPA, a Country Addendum, the Security and Subprocessor Schedules or any data protection or local law compliance obligation required under applicable law.
A Country Addendum prevails to the extent necessary for compliance with the mandatory laws, data protection, cross-border transfer, employment and labour, use of AI, registration and filing, online service regulation, dealings with authorities and other local law requirements of the Applicable Country. However, fees, term, covered features, billing entity and other commercial terms are governed by the Order to the extent expressly set out in the Order.
The DPA is incorporated into these Terms as a schedule and forms part of these Terms. The Schedules at the end of the DPA form part of the DPA. Even where the DPA is separately signed or presented as a separate document, the DPA applies together with these Terms as one agreement to the processing of Personal Data and other data relating to the Services.
The End User terms and privacy notices apply to the relationship between End Users and PLUS IMPACT and for the purpose of notices to and consents from End Users. If there is any inconsistency between these Terms and the End User documents, these Terms prevail as to the rights and obligations between PLUS IMPACT and the Customer.

Article 4 (Provision of the Services)

PLUS IMPACT provides the Services to the Customer within the scope set out in the Order.
PLUS IMPACT may change the features, specifications, user interface, AI models, external processors, infrastructure configuration and other aspects of the Services within a reasonable scope. However, where a change materially affects an important feature of the Services, PLUS IMPACT will notify the Customer by a reasonable method.
PLUS IMPACT complies with the laws that apply to it as the provider of the Services. However, where registration, filing, licensing, local storage, additional retention, dealings with authorities, explanations to End Users, local-language notices or other additional measures may become necessary under the cybersecurity, digital platform, online service, e-commerce, telecommunications, data storage and retention, cross-border transfer, use of AI, employment and labour or other regulations of an Applicable Country, PLUS IMPACT may consult with the Customer and reasonably adjust the scope of use of the Services, the number of End Users, the method of provision, the storage region, the start date, feature restrictions and other conditions.
If a particular feature, AI Processor, processing region or storage region cannot be used because of the Applicable Country, the regions in which an external processor is available, the contractual terms of an AI API, sanctions or export controls, cloud or telecommunications restrictions or other circumstances, PLUS IMPACT may use an alternative processor, restrict features, postpone provision, suspend use or take other reasonable measures.
xCORE Talk, AI Interview with audio or video recording, xCORE Personality, storage in My xCORE and other features that may individually affect End Users are started, even where they are listed in the Order as features to be enabled, only after the number of End Users, notices to End Users, consent screens, retention conditions, scope of reports and other launch conditions that PLUS IMPACT reasonably considers necessary have been confirmed.
The Services support decisions relating to recruitment, human resources, organisational management, evaluation, interviews, candidate management, employee support and other matters. PLUS IMPACT does not make final decisions on hiring, dismissal, assignment, promotion, discipline or other matters on behalf of the Customer.
The Customer reviews the reports, scores, AI outputs and other results of the Services at its own responsibility and, where necessary, takes supplementary measures such as human review, explanation, correction and the handling of objections.
The Customer must not make a decision that materially affects an End User, including a decision on hiring or rejection, dismissal, discipline, assignment, promotion or remuneration, on the sole basis of AI outputs.
Even where a Local Support Partner performs referral, implementation support, local contact or other supporting tasks, unless otherwise expressly stated, the SaaS provider of the Services is PLUS IMPACT, and the Local Support Partner has no authority to act as the party that enters into the contract with the Customer, receives applications, issues invoices, sells online, collects fees, receives payments, processes data or provides the Services locally.

Article 5 (Order)

To use the Services, the Customer enters into or accepts an Order in the form designated by PLUS IMPACT. "Order" means any of the following, which sets out the plan, modules, seats or usage limits, fees, currency, term, contract country (the Applicable Country), applicable Country Addendum and other commercial terms:
1. a Subscription Order Form or Trial Order Form signed or electronically accepted by the parties;
2. a Pilot Partner Trial Application; or
3. the online order summary presented to the Customer in the xCORE business console and accepted under Article 34 (an "Online Order").
The Order sets out the covered features, term, fees, payment terms, End Users, usage limits, number of Administrators, support terms, Applicable Country, applicable Country Addendum, billing entity, payment currency, tax and invoicing terms, Local Support Partner, special terms and other necessary matters.
Where necessary, the Order specifies the distribution and billing model, such as Direct Pte Cross-Border, Pte Registered Non-Resident Supplier, Local Reseller / Merchant-of-Record or another model expressly agreed by the parties. Unless otherwise expressly stated in the Order, PLUS IMPACT is the SaaS provider, contracting entity, billing entity and payment recipient.
Even where a Local Support Partner performs referral, implementation support, initial set-up support or local contact in the country in which the Customer is located, unless expressly stated in the Order, that Local Support Partner has no authority to act as the party that enters into the contract, receives applications, issues invoices, sells online, collects fees, receives payments, processes data or provides the Services locally.
Where the Order provides for a Free Trial, Article 6 applies to that trial.

Article 6 (Free Trial)

PLUS IMPACT may provide a Free Trial to the Customer in accordance with the period and conditions set out in the Order.
A Free Trial is provided for the purpose of evaluating and validating the Services. PLUS IMPACT does not warrant that a Free Trial is suitable for commercial operation, is fit for a particular purpose, will continue to be provided, is error-free, or is complete or accurate.
Unless otherwise expressly stated, no SLA, service credits, dedicated support, obligation of continued provision or production-operation warranty applies to a Free Trial.
The Customer uses data and reports obtained or generated during a Free Trial only for the evaluation and validation purposes set out in the Order and for the Customer's internal consideration.
The Customer must not use the results of a Free Trial as the sole basis for a decision that is materially adverse to an End User.
Continued use after the end of a Free Trial is permitted only where the parties separately enter into or accept an Order or a paid agreement.
The Free Trial period is not extended unless otherwise expressly stated in the Order or PLUS IMPACT separately and expressly agrees in writing. Whether an extension is granted, and its period and conditions, are determined by PLUS IMPACT in each case.
Where the Order provides for Pilot Partner special terms, the scope of any fee waiver or discount under those terms, and any logo placement, press release, user interview, case study preparation and other cooperation matters, are governed by the Order.

Article 7 (Accounts and Administrators)

The Customer must ensure that its Administrators comply with these Terms and the conditions of use presented by PLUS IMPACT.
The Customer must properly manage the IDs, passwords, authentication credentials and other account information of its Administrators and prevent unauthorised use.
Use of the Services by the Customer's Administrators is deemed to be use by the Customer.

Article 8 (Customer Responsibilities)

In connection with its use of the Services, the Customer must comply with applicable labour law, employment law, anti-discrimination law, personal data protection law, electronic transactions, cybersecurity, online service, telecommunications and AI-related regulations, import and export regulations, sanctions regulations and other laws.
The Customer must confirm the employment and labour, workplace monitoring, recruitment evaluation, candidate evaluation, online service, cross-border transfer, record keeping, registration, filing, licensing and other procedures required in the Applicable Country in connection with its use of the Services, and must perform the obligations that apply to it as a business operator, employer or hiring entity.
The Customer must properly notify End Users of the purpose of use of the Services, the information collected, the AI analysis, the use by the Customer, the processing by PLUS IMPACT, cross-border transfers, the use of external processors and other matters required under applicable law, and must obtain the necessary consents. Where reasonably necessary in light of the country in which the End Users are located, the language used, the employment relationship, the recruitment process or other circumstances, the Customer cooperates in providing notices and explanations in a language and by a method that the End Users can understand.
The Customer must not use xCORE Talk or other features directed at employees for monitoring concealed from the individuals concerned, unlawful labour management, unjust discipline, discriminatory treatment or any other improper purpose.
The Customer must not make a decision that is materially adverse to an End User on the sole basis of a report or score from the Services.
The Customer uses reasonable efforts not to input into the Services data that is unlawful, harmful, discriminatory or false or that infringes third-party rights, or sensitive information that is not necessary for the provision of the Services.
The Customer warrants that the job information, job requirements, evaluation criteria, KPIs, question content and other information that it provides to PLUS IMPACT are accurate and lawful.

Article 9 (End User Consent)

PLUS IMPACT may present End User terms, privacy notices, consent screens and other documents where necessary.
The Customer provides the cooperation reasonably necessary for PLUS IMPACT to obtain consent directly from End Users.
For CV upload, AI Interview, xCORE Personality, xCORE Talk and other features, PLUS IMPACT or the Customer may give appropriate notice and obtain consent when the feature is started.
In relation to AI Interview, the initial consent is limited to the purposes of conducting the interview, audio or video recording, transcription, AI analysis, preparation of reports for the Customer, identity verification, fraud prevention, operation, troubleshooting and safety verification of the interview service, support, legal compliance and reasonably necessary operational purposes. Where AI Interview Data is to be used for My xCORE or another service for the End User's own separate purposes, PLUS IMPACT obtains separate consent from the End User.

Article 10 (Handling of Data)

PLUS IMPACT handles Customer Data and Personal Data in accordance with these Terms, the Order, the DPA, the End User documents and Applicable Data Protection Law.
Customer Data is used for the provision of the Services to the Customer, preparation of reports, support, security, quality management, legal compliance, dispute handling and other purposes reasonably necessary under these Terms.
PLUS IMPACT takes commercially reasonable measures so that, under its contracts and settings, Customer Data, xCORE Talk Data and Personal Data are not used for the training, retraining, fine-tuning or improvement of AI models or for similar purposes. Aggregated, statistical or anonymised data that cannot identify any individual or the Customer may be used for PLUS IMPACT's internal service improvement, quality management, statistical analysis and other purposes that are separate from AI model training. However, in accordance with Article 12, information derived from xCORE Talk Data is not, even after anonymisation or aggregation, used for purposes unrelated to the provision of the Services, for third-party materials, for advertising or marketing materials or for any purpose that the Customer would not reasonably expect, except with the Customer's prior approval or to the extent expressly set out in the Order.
PLUS IMPACT takes reasonable security measures for Personal Data in accordance with Applicable Data Protection Law.
PLUS IMPACT may have its Affiliates provide, process or support part of the Services to the extent reasonably necessary for the provision, development, operation, security, support and billing administration of the Services and for other reasonably necessary purposes. However, unless otherwise expressly stated, this does not include the issuance of invoices, collection of fees or receipt of payments by a Local Support Partner. In such a case, PLUS IMPACT imposes on the Affiliate reasonable confidentiality, security and data protection obligations in light of these Terms, the DPA and Applicable Data Protection Law.
Where a Local Support Partner performs referral, implementation support or liaison in an Applicable Country, PLUS IMPACT imposes on that Local Support Partner reasonable obligations relating to confidentiality, data protection, information security and limitation of authority appropriate to its role.

Article 11 (My xCORE)

My xCORE is an individual-facing profile used for the End User's own career, assessments, profile management, service improvement and the related individual-facing services separately notified by PLUS IMPACT.
Where an End User consents to the creation or storage of My xCORE under the terms of use or consent designated by PLUS IMPACT, PLUS IMPACT may create and retain a copy of the information covered by that consent as My xCORE Data, independently of the processing performed for the Customer.
The data included in and excluded from My xCORE Data, its relationship with Customer Data and the restrictions on disclosure to third parties are set out in the DPA.
PLUS IMPACT does not, without the End User's separate consent, disclose My xCORE Data to third parties or use it for third-party services that are materially different from the purposes notified to the End User.
Where PLUS IMPACT uses My xCORE Data for a purpose or a third-party service that is materially different from the purposes notified to the End User, PLUS IMPACT obtains separate consent from the End User after reasonably presenting the recipient, the purpose, the data to be provided and the expected impact.

Article 12 (Special Handling of xCORE Talk)

Because xCORE Talk Data may include sensitive information about the Customer's organisation, employees, operations, KPIs, internal issues and other matters, it is handled as Customer-controlled data, separately from My xCORE Data and other data.
PLUS IMPACT uses xCORE Talk Data only for the provision of xCORE Talk, preparation of reports approved by the Customer, security, incident response, legal compliance and the other purposes expressly set out in these Terms, and does not, without the Customer's prior approval, use it for My xCORE or any other individual-facing profile, third-party services, AI model training, advertising or marketing materials or any other purpose that the Customer would not reasonably expect.
PLUS IMPACT applies reasonable access controls to xCORE Talk Data appropriate to the nature of the data.
Notwithstanding the preceding paragraph, PLUS IMPACT may carry out necessary processing, limited in purpose and scope, for automated processing necessary for the provision of the Services, security response, legal compliance, incident response and other individually justified cases. PLUS IMPACT does not view the plain-text content of xCORE Talk for support or sales purposes.

Article 13 (AI Processors and Subprocessors)

PLUS IMPACT may use cloud services, AI APIs, speech processing, translation, authentication, analytics, storage, monitoring, support and other AI Processors or Subprocessors to the extent necessary to provide the Services.
PLUS IMPACT imposes on AI Processors and Subprocessors commercially reasonable contractual protections, including the protection of Personal Data, confidentiality, security and restrictions on use for AI model training purposes.
On the Customer's reasonable request, PLUS IMPACT provides summary information about Subprocessors or AI Processors in a schedule, security questionnaire response, subprocessor documentation or other reasonable format.
PLUS IMPACT selects reasonable external processors taking into account the nature of the data concerned, commercial availability, cost, functional requirements and security requirements.

Article 14 (Security)

PLUS IMPACT implements reasonable technical and organisational security measures for the Services appropriate to the nature of the data and the risks.
The Customer is responsible for matters under its control, including the Customer's devices, networks, Administrators, permission settings and guidance to End Users.
Where PLUS IMPACT presents ISO/IEC 27001 or other certifications, security documentation or audit documentation, the certified entity, scope, validity period and applicable scope of services are as stated in that documentation.

Article 15 (AI Outputs and Assessment Results)

Reports, scores, summaries, recommendations, suggested questions and other AI outputs generated by the Services are decision-support information and do not guarantee accuracy, completeness, lawfulness, fairness, fitness for a particular purpose, hiring success, prevention of attrition, fraud detection or any other outcome.
When using AI outputs, the Customer verifies their content at its own responsibility and, where necessary, takes supplementary measures such as human evaluation, interviews, verification and the handling of objections.
The Customer must not use AI outputs for unlawful discrimination, unjust adverse treatment, defamation, invasion of privacy or any other improper purpose.

Article 16 (Intellectual Property Rights)

All intellectual property rights in the Services, software, screens, APIs, algorithms, models, workflows, prompts, evaluation logic, templates, documentation, know-how and anything else provided or developed by PLUS IMPACT belong to PLUS IMPACT or to the third parties that license rights to PLUS IMPACT.
The Customer has a non-exclusive, non-transferable and non-sublicensable right to use the Services within the scope set out in these Terms and the Order.
Rights in Customer Data are reserved to the Customer or the End User. PLUS IMPACT has the right to use Customer Data within the scope set out in these Terms.
PLUS IMPACT may use improvement suggestions, feedback, requests and other information provided by the Customer, free of charge, for the improvement, development, sales, research and other purposes of the Services, to the extent that this does not identify the Customer or any End User.

Article 17 (Confidentiality)

Each party must keep confidential all technical, commercial, operational and other non-public information disclosed by the other party in connection with these Terms, and must not disclose or leak it to any third party without the other party's prior consent.
Notwithstanding the preceding paragraph, the following information is not confidential information:
1. information that was publicly known at the time of disclosure;
2. information that became publicly known after disclosure through no fault of the receiving party;
3. information that the receiving party lawfully possessed before disclosure;
4. information lawfully obtained from a third party without an obligation of confidentiality; and
5. information independently developed without reference to the confidential information.
The receiving party may disclose confidential information to the minimum extent necessary where disclosure is required by law, a court, a government agency, a securities exchange or another public authority.
The confidentiality obligations in this Article survive for 3 years after termination of these Terms. However, for trade secrets, Personal Data, xCORE Talk Data and other information that by its nature should be protected as confidential, the obligations survive for as long as that information remains confidential.

Article 18 (Fees and Payment)

The Customer pays the fees set out in the Order by the method and by the due date set out in that Order.
The standard prices of the Services are denominated in US dollars unless otherwise expressly stated. However, the actual billing currency may be set in the Order as US dollars, a local currency or another currency agreed by the parties.
Where fees denominated in US dollars are invoiced or paid in a local currency or another currency, unless otherwise set out in the Order, conversion is made at the exchange rate on the invoice date of PLUS IMPACT's designated bank or of a public or major financial information source reasonably selected by PLUS IMPACT.
Monthly fees and other fixed fees are payable in advance unless otherwise set out in the Order. Assessment usage fees, personality assessment usage fees, interview usage fees, 1-on-1 usage fees, overage fees and other fees that accrue according to actual usage are, unless otherwise set out in the Order, calculated with the last day of each month as the cut-off date; PLUS IMPACT issues an invoice around the beginning of the following month, and the Customer pays by the last day of the month in which the invoice is issued. If that last day falls on a bank holiday, the payment due date is the immediately preceding bank business day.
Taxes, withholding taxes, remittance charges, foreign currency remittance costs, bank charges, exchange charges, local VAT, GST, SST and other indirect taxes relating to payment are borne by the Customer unless otherwise set out in the Order. Where the Customer is required by law to withhold tax, the Customer makes the adjustments necessary so that the amount received by PLUS IMPACT is not less than the invoiced amount. However, where applicable law does not permit such an adjustment or the Order provides otherwise, the parties consult reasonably.
The Customer is responsible for confirming its own accounting and tax treatment, including local tax invoices, deductibility of expenses, VAT recovery and tax credits. Unless expressly agreed in the Order, PLUS IMPACT does not warrant tax deductibility, VAT recovery, expense deductibility or the eligibility of local tax invoices in the country in which the Customer is located.
Where the Customer requires domestic payment in local currency, local tax invoices, VAT recovery, Red Invoices or other domestic procurement requirements, the parties consult in the Order on non-resident digital service registration, Local Reseller / Merchant-of-Record or another reasonable distribution model. Mere payment collection by a Local Support Partner is not a standard billing or tax invoice solution unless expressly agreed in the Order or in a separate Collection Addendum.
For a Free Trial or Pilot Partner special terms, fees may be waived or reduced within the scope set out in the Order. Where the Order so provides, the treatment of monthly fees, initial implementation fees and assessment, personality assessment, interview, 1-on-1 and other session usage fees is set out separately for each.
A Free Trial or Pilot Partner special terms do not automatically authorise the display of the Customer's name or logo, press releases, case studies, interviews or other external publicity. These are carried out within the scope set out in the Order and subject to the Customer's prior express written approval.

Article 19 (Prohibited Acts)

The Customer must not:

copy, modify, reverse engineer, decompile or disassemble the Services;
circumvent the security, authentication or access controls of the Services;
resell, lend or provide the Services to third parties or offer them as an external service;
input data that is unlawful, harmful, discriminatory or false or that infringes third-party rights;
extract or imitate the AI models, algorithms, evaluation logic or prompts, or use them to develop a competing service;
harm the availability, integrity or confidentiality of the Services; or
do anything else that PLUS IMPACT reasonably considers inappropriate.

Article 20 (Term)

These Terms take effect on the date of signature or acceptance under Article 34, or on the effective date set out in the Order, and remain in force thereafter.
The term of an Order is set out in that Order.
After all Orders have ended, these Terms continue in force as the basic terms on which the parties may enter into or accept new Orders. However, either party may terminate these Terms by written notice to the other party.

Article 21 (Termination)

If either party breaches these Terms or an Order and fails to cure the breach within 30 days after receiving a notice from the other party requiring cure, the other party may terminate these Terms or the affected Order.
If either party becomes subject to a suspension of payments, bankruptcy, liquidation, cessation of business, a material deterioration of creditworthiness or a similar event, the other party may terminate these Terms or an Order by notice.
If the Customer or an Administrator uses the Services in a way that creates a material risk to the security of the Services, legal compliance, third-party rights or the interests of End Users, PLUS IMPACT may suspend that use or terminate these Terms.

Article 22 (Effect of Termination)

On termination of these Terms or an Order, the Customer must stop using the Services.
The return, deletion or retention of Customer Data is governed by the DPA, the Order, the Retention Schedule, Applicable Data Protection Law and PLUS IMPACT's reasonable retention policy.
PLUS IMPACT may retain data only to the extent and for the period necessary for legal compliance, audit, dispute handling, backup, security, billing, accounting, internal controls and other limited purposes.
My xCORE Data may be retained after the end of the agreement with the Customer where the End User wishes it to be retained under the terms of use or consent designated by PLUS IMPACT.
The handling of xCORE Talk Data after termination is set out in the Order or the DPA. Where nothing is set out, PLUS IMPACT retains or deletes it to the extent necessary for applicable law, security, backup, dispute handling and limited operational needs.

Article 23 (Disclaimer of Warranties)

PLUS IMPACT does not warrant that the Services are fit for the Customer's particular purpose, are error-free or uninterrupted, that all information is accurate, that all fraud, attrition, false statements or unsuitability can be detected, or that any recruitment, evaluation or other outcome will be achieved.
To the maximum extent permitted by law, the Services are provided "as is".

Article 24 (Limitation of Liability)

PLUS IMPACT is not liable for loss of profits, loss of business opportunity, damage to reputation, loss of data, or indirect, special, consequential or punitive damages, regardless of the cause.
PLUS IMPACT's total aggregate liability for damages to the Customer in connection with these Terms or an Order is limited to the total fees actually paid by the Customer to PLUS IMPACT under the Order giving rise to the damage during the 3-month period immediately preceding the date on which the damage occurred. If the fees for that period have been waived under a Free Trial or Pilot Partner special terms, PLUS IMPACT's liability cap is USD 1,000.
Notwithstanding the preceding paragraph, PLUS IMPACT's total aggregate liability for damages arising from a breach of PLUS IMPACT's confidentiality obligations, a breach of the DPA, a breach of its security obligations or an incident involving Personal Data is limited, to the extent permitted by law, to the total fees actually paid by the Customer to PLUS IMPACT under the Order giving rise to the damage during the 12-month period immediately preceding the date on which the damage occurred. If the fees for that period have been waived under a Free Trial or Pilot Partner special terms, the liability cap under this paragraph is USD 5,000.
The limitations of liability in paragraphs 2 and 3 do not apply to PLUS IMPACT's wilful misconduct or gross negligence, PLUS IMPACT's infringement of third-party intellectual property rights, the Customer's obligation to pay fees, the Customer's indemnification obligations, or liability that cannot be limited by law. However, to the extent permitted by law, the limitations of liability apply to the maximum extent possible.

Article 25 (Indemnification)

The Customer must defend and indemnify PLUS IMPACT against any claims, damages, costs and liabilities brought by or arising from third parties out of or in connection with Customer Data, the Customer's instructions, the Customer's use of the Services, the Customer's breach of law, deficiencies in notices to or consents from End Users, or the Customer's use of AI outputs.
PLUS IMPACT must defend and indemnify the Customer, to the extent attributable to PLUS IMPACT, against claims that the Services infringe third-party intellectual property rights, except where the claim arises from Customer Data, the Customer's instructions, modifications by the Customer, or a combination or method of use not specified by PLUS IMPACT.
A party seeking indemnification must promptly notify the other party on becoming aware of a claim subject to indemnification and must cooperate reasonably. The indemnifying party may control the defence and settlement of the claim. However, a settlement that imposes obligations, liability, non-monetary relief or restrictions on rights on the party seeking indemnification requires that party's prior consent.

Article 26 (Anti-Social Forces, Sanctions and Anti-Bribery)

Each party represents and warrants that it is not an anti-social force, a sanctioned person, a provider of unlawful funding or a similar person.
Each party must comply with applicable sanctions, export control, anti-corruption, anti-bribery, anti-money laundering and other laws in connection with these Terms.
Each party must not, in connection with these Terms, engage in bribery, corrupt practices, kickbacks, unlawful provision of benefits, improper provision of benefits to government officials or private-sector persons, transactions with sanctioned persons, sanctions violations or other misconduct.
If either party breaches this Article or there are reasonable grounds to believe that a breach may occur, the other party may suspend the provision or use of the Services, request cooperation with any necessary investigation, or immediately terminate these Terms or an Order.

Article 27 (Force Majeure)

Neither party is liable for any delay in or failure of performance of its obligations under these Terms caused by natural disaster, war, riot, civil unrest, epidemic, government action, telecommunications failure, cloud service failure, power outage, labour dispute, change in law or any other event beyond that party's reasonable control.

Article 28 (Assignment)

The Customer must not assign, transfer, grant security over or otherwise dispose of its position or its rights or obligations under these Terms to any third party without PLUS IMPACT's prior written consent. PLUS IMPACT may assign its position or its rights or obligations under these Terms in connection with a corporate reorganisation, a business transfer, a transfer to an Affiliate or for another reasonable cause.

Article 29 (Notices)

Notices under these Terms are given to the contact details set out in the Order or otherwise designated by a party, by email, in writing, by notice in the console or by another reasonable method.

Article 30 (Entire Agreement)

These Terms, the Order, the DPA and the documents expressly incorporated into them constitute the entire agreement between the parties regarding the Services and supersede all prior discussions, proposals, quotations, memoranda and oral or written agreements.

Article 31 (Survival)

Provisions that by their nature should survive termination of these Terms, in particular those relating to the handling of data, My xCORE, xCORE Talk, confidentiality, intellectual property rights, payment of fees, limitation of liability, indemnification, governing law, dispute resolution and this Article, remain in effect after termination.

Article 32 (Governing Law)

These Terms and each Order are governed by and construed in accordance with the laws of Singapore, excluding its conflict-of-law principles.

Article 33 (Dispute Resolution)

Any dispute, claim, difference or question arising out of or in connection with these Terms or an Order, including any question regarding their existence, validity, interpretation, performance, breach or termination, will be finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the SIAC for the time being in force, which rules are incorporated into this Article.
The seat and legal place of arbitration is Singapore.
The tribunal consists of one arbitrator.
The language of the arbitration is English.
The law governing the arbitration agreement is the law of Singapore.
Each party must keep confidential the existence and content of the arbitration, the submissions, evidence, proceedings, decisions and award, except where required by law or necessary to enforce or defend its rights.
This Article does not prevent either party from seeking emergency injunctive relief, interim measures, preservation of evidence or other protective measures from a court or an arbitral institution.

Article 34 (Electronic Acceptance, Electronic Signatures and Records)

These Terms, the Order, the DPA, the Country Addenda and other documents relating to these Terms may be entered into or delivered by electronic signature, electronic acceptance, PDF, email, DocuSign or other electronic means recognised by PLUS IMPACT.
Each party confirms that, to the extent permitted by applicable law, electronic signatures, electronic acceptance and electronic records have the same effect as writing and handwritten signatures.
These Terms and the related documents may be executed in multiple counterparts or electronic counterparts, which together constitute one agreement.
The Customer accepts these Terms, the DPA, any applicable Country Addendum and the Order when an individual acting for the Customer clicks the acceptance control on the online confirmation screen, signs an Order Form, or uses the Services. Acceptance by any of these means forms a binding agreement between PLUS IMPACT and the Customer on the accepted versions of those documents.
The individual who accepts on behalf of the Customer represents and warrants that they are authorised to bind the Customer to these Terms, the DPA, any applicable Country Addendum and the Order.
PLUS IMPACT keeps a record of the accepted document versions, their content hashes, the timestamp of acceptance, the accepting user and related technical metadata. The parties agree that this record is admissible as evidence of the acceptance and of the content accepted.

Article 35 (Changes to these Terms)

PLUS IMPACT may update these Terms, the DPA and the Country Addenda.
PLUS IMPACT will give notice of an update at least 30 days before its effective date, by email to the Customer's registered Administrator or by notice in the console.
A change that is not material takes effect on the effective date stated in the notice. A material change takes effect for an Order on the renewal of the then-current term of that Order or upon re-acceptance by the Customer's authorised representative, whichever is earlier.
If the Customer does not agree to a change, the Customer may terminate the affected Order by notice to PLUS IMPACT before the effective date of the change.
Continued use of the Services after the effective date of a change constitutes acceptance of that change.
Until a change takes effect for an Order under this Article, the version of these Terms, the DPA and the Country Addendum accepted by the Customer continues to govern that Order.

Article 36 (Language)

These Terms, the DPA and the Country Addenda are prepared in English, and this English version is the authoritative text.
Translations of these documents, including Japanese, Burmese and Vietnamese versions, are provided for convenience only. In the case of any inconsistency between the English version and a translation, the English version prevails.
Notices under these Terms may be given in English.

Acceptance Record

The agreement between PLUS IMPACT and the Customer on these Terms, the DPA, any applicable Country Addendum and the Order is formed by acceptance under Article 34, and no signature lines are required for these Terms. Where the parties sign an Order Form, the signature blocks appear on that Order Form.