xCORE
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Country Addendum

xCORE Country Addendum – Myanmar

Version 2.0

Effective Date: 17 September 2026

This Addendum forms part of the xCORE Business Terms and the DPA for Customers whose contract country is Myanmar, as identified in the Order.

0. Key Premises

  1. This Addendum sets out the additional terms that apply where PLUS IMPACT Pte. Ltd., a company incorporated in Singapore ("PLUS IMPACT"), provides xCORE as the SaaS provider in relation to Customers, candidates, employees and other End Users located in Myanmar. PLUS IMPACT Company Limited (Myanmar) is responsible for local referral, implementation support and the local contact point in Myanmar.
  2. Unless otherwise expressly stated in the Order, PLUS IMPACT Company Limited (Myanmar) is not the contracting party, the billing party, the online seller, the party collecting fees, the party processing data or the local provider in respect of the Services. Where PLUS IMPACT Company Limited (Myanmar) is to assume any of these roles, the tax, data protection, online-services, employment and labour and other implications shall be confirmed in advance.
  3. Where a limited trial is started under the short-form Pilot Partner Trial Application, that short-form application is a document for starting the trial only and does not cause any automatic transition to formal paid use. Where the Customer transitions to formal paid use, the Subscription Order Form, or the Online Order accepted in the xCORE console, expressly incorporates the Business Terms, the DPA, this Addendum and the other schedules.
  4. This Addendum is not a final legal opinion under Myanmar law. Where additional measures become necessary under local laws and regulations or the practice of the authorities in connection with commercial rollout, large-scale use, a change in the local commercial flow or production use of xCORE Talk, the parties shall adjust the conditions between them.

1. Scope

  • Country: Myanmar
  • Customer: the Customer identified in the Order
  • End Users: the Customer's recruitment candidates, employees, officers, contractors and other persons identified in the Order
  • Features in scope: xCORE Smart Filter, xCORE Interview, xCORE Personality, xCORE Talk, My xCORE and any other features enabled in the Order
  • SaaS provider: PLUS IMPACT Pte. Ltd.
  • Local contact point and implementation support: PLUS IMPACT Company Limited (Myanmar)
  • Principal purposes of use: support for recruitment and selection, organisation of candidate information, AI interviews, personality and aptitude assessment, AI 1-on-1, employee support, understanding of work situations, organisational improvement, and the provision of administrative dashboards and reports
  • Data categories: Customer Data, My xCORE Data, xCORE Talk Data, AI Interview Data, logs and backups, and anonymised and aggregated data

2. Order of Precedence

  1. This Addendum supplements the Business Terms, the Data Processing Terms (the "DPA"), the Order, the terms of use, the privacy notice and other related documents in relation to the provision or use of the Services in Myanmar.
  2. In the event of any conflict between this Addendum and the Business Terms or the DPA, this Addendum prevails to the extent necessary for compliance with Myanmar local laws and regulations, notices to End Users, Cross-border Transfers, data retention, dealings with authorities and the special handling of xCORE Talk Data.
  3. Where the Order contains commercial terms that are expressly stated to prevail over this Addendum, those commercial terms are governed by the Order. However, matters relating to compliance with mandatory law, data protection, dealings with authorities and the protection of End Users are governed by this Addendum and applicable law.

3. Local Law Compliance and Service Adjustment

  1. PLUS IMPACT shall take reasonable compliance measures, to the extent applicable to PLUS IMPACT, appropriate to its position in Myanmar as the provider of the Services, a digital service provider, a data processor, a user of AI Processors or otherwise.
  2. The Customer shall, in its capacity as the business operator, employer, hiring entity or data controller, perform the obligations applicable to the Customer, including notices to and consents from candidates and employees, internal rules, employment and labour matters, workplace monitoring, the prevention of discrimination, hiring decisions, accountability and the handling of objections.
  3. Where PLUS IMPACT Company Limited (Myanmar) is responsible for local referral, implementation support, the local contact point or other support functions, it shall handle information relating to the Customer or End Users only to the extent necessary for that role, and shall act in accordance with PLUS IMPACT's instructions and the limits placed on its authority.
  4. Where laws and regulations or the practice of the authorities relating to telecommunications, cybersecurity, online services, electronic transactions, employment and labour, Personal Data, Cross-border Transfers, requests from authorities or other matters require registration, notification, licences or permits, local storage, additional retention, a domestic contact point, limits on the number of End Users, feature restrictions, postponement of the start of provision, dealings with authorities or other additional measures, PLUS IMPACT may, after consulting with the Customer, reasonably adjust the scope of use of the Services, the number of End Users, the storage region, external processors, the start date, features, fees and other conditions.
  5. Where an adjustment under the preceding paragraph becomes necessary, PLUS IMPACT shall, except where prohibited by law or where urgent action is required, notify the Customer to a reasonable extent and consult with the Customer on alternative measures, additional costs, restrictions on use, postponement or suspension.

4. Notice to and Consent of Candidates and Employees

  1. The Customer shall notify End Users of the purposes of use of the Services, the information collected, AI analysis, the provision of reports to the Customer, processing by PLUS IMPACT, the use of external processors, Cross-border Transfers, retention and deletion, the contact point for enquiries, the means of withdrawing consent or raising objections, and other matters reasonably necessary.
  2. Where End Users primarily use the Burmese language, the Customer shall, in consultation with PLUS IMPACT, provide notices and obtain consent in a language and manner that End Users can understand.
  3. Even where PLUS IMPACT presents terms of use, a privacy notice, consent screens or other documents, the Customer is not relieved of its accountability for its own recruitment, employment, evaluation and organisational management purposes or for the final decisions made by the Customer.
  4. For AI Interview, xCORE Personality, xCORE Talk and any other feature that may individually affect End Users, the notice to End Users, the consent screens, the number of End Users covered, the purposes of use, the retention conditions and the scope of reports shall be confirmed before the feature is started.

5. AI Outputs and Final Human Decisions

  1. xCORE reports, scores, summaries, recommendations, suggested questions and other AI outputs are information that supports decisions on recruitment, human resources, organisational management, employee support and other matters, and do not constitute PLUS IMPACT making final decisions on behalf of the Customer.
  2. The Customer shall not make decisions on hiring or rejection, dismissal, discipline, assignment, promotion, remuneration or any other matter that materially affects End Users on the sole basis of AI outputs.
  3. Where the Customer uses AI outputs, the Customer shall take supplementary measures as necessary, including human review, additional interviews, correction, explanation, the handling of objections and the prevention of discrimination.

6. Data Categories and Roles

  1. Customer Data is data processed for the Customer's recruitment, human resources, evaluation, interviews, organisational management and other Customer purposes, and the Customer determines its principal purposes of use and the final decisions.
  2. My xCORE Data is data that End Users create or store as their own personal profile under the terms of use or consent prescribed by PLUS IMPACT, and is managed separately from Customer Data in terms of purpose, access rights, recipients, and retention and deletion conditions.
  3. By default, AI Interview Data is used for conducting interviews, audio or video recording, transcription, AI analysis, the preparation of reports for the Customer, identity verification, fraud prevention, service operation, support and legal compliance. Audio recordings, video recordings, voice, full transcripts, reports, evaluation results, identity verification and fraud prevention records and other related evidence within AI Interview Data are retained for a maximum of 24 months from collection or generation, unless otherwise provided in the Order or in the notice provided to the End User. Where AI Interview Data is to be used for My xCORE or any other service directed at the End User personally for a different purpose, PLUS IMPACT shall obtain separate consent from the End User.
  4. Because xCORE Talk Data may contain sensitive information relating to the Customer's organisation, operations, employee support, work situations, KPI-related signals, workplace improvement and other matters, it is handled separately from My xCORE Data and any other personal profile.

7. Special Handling of xCORE Talk Data

  1. PLUS IMPACT shall use xCORE Talk Data only for the provision of xCORE Talk, the preparation of reports approved by the Customer, security, response to service failures, legal compliance and other purposes expressly stated in this Addendum, the DPA or the Order, and shall not, without the Customer's prior approval, use it for My xCORE or any other personal profile, third-party services, AI model training, advertising or marketing materials, or any other purpose that the Customer would not reasonably expect.
  2. PLUS IMPACT shall apply reasonable access controls to xCORE Talk Data appropriate to the nature of the data.
  3. Notwithstanding the preceding paragraph, PLUS IMPACT may carry out the necessary processing, limited in purpose and to the extent necessary, for automated processing required for the provision of the Services, security responses, legal compliance, response to service failures, responses to requests from authorities and other individually justified cases.
  4. PLUS IMPACT shall not view the plaintext content of xCORE Talk for support or sales purposes.
  5. An overview of the AI Processors used for xCORE Talk, the number of End Users covered, the consent screens, the standard retention condition of a maximum of 24 months and the scope of reports shall be confirmed before the feature is started.

8. Cross-border Processing and External Processors

  1. PLUS IMPACT may, to the extent necessary for the provision of the Services, process, store or transfer Customer Data, My xCORE Data, xCORE Talk Data, AI Interview Data and other data outside Myanmar, in Singapore, Japan, the United States and other countries or regions.
  2. PLUS IMPACT shall put in place commercially reasonable contractual or technical safeguards in respect of external processors, AI Processors, cloud services and Subprocessors, including Personal Data protection, confidentiality, security and restrictions on use for AI model training purposes.
  3. Where Myanmar law or the practice of the authorities may require domestic storage, retention for a specified period, registration, notification, licences or permits, the provision of information to the authorities, designation of the processing region, restrictions on the use of particular external processors or other additional measures, the parties shall consult on the method of response, the allocation of costs and the impact on the Services.

9. Retention and Deletion

  1. PLUS IMPACT retains data for the period necessary to achieve the purposes of use, the period required by law, the period required by contract, and the period necessary for security, backup, audit, accounting, internal control, dispute handling and other limited purposes.
  2. Customer Data is returned, deleted or retained in accordance with the Customer's reasonable requests, the Order, the DPA, applicable law and PLUS IMPACT's reasonable retention policy.
  3. My xCORE Data may be retained after the termination of the contract with the Customer where the End User wishes it to be retained, or where PLUS IMPACT reasonably retains it in accordance with applicable law and the applicable notice.
  4. Among the production customer data within AI Interview Data and xCORE Talk Data, audio recordings, video recordings, voice, full transcripts, reports, evaluation results, identity verification and fraud prevention records and other related evidence are retained for a maximum of 24 months from collection or generation, unless otherwise provided in the Order, the DPA, the Activation Notice or the notice provided to the End User.
  5. The maximum of 24 months in the preceding paragraph does not mean that PLUS IMPACT is obliged to retain such data for 24 months in every case. Where a shorter or longer period of retention or deletion is required by reason of a request from the End User, the Customer's instructions, law, security, backup, audit, accounting, internal control, dispute handling or other limited purposes, those conditions apply.
  6. Where Myanmar law or a request from the authorities requires additional retention, domestic storage, restrictions on deletion, disclosure, access, blocking or other measures, PLUS IMPACT shall, except where prohibited by law, notify the Customer to the extent reasonably possible and consult on the scope of the response.

10. Requests from Authorities and Changes in Law

  1. Where PLUS IMPACT or the Customer receives a request from the authorities in relation to the Services concerning the retention, disclosure, access, deletion or blocking of Customer Data, Personal Data, xCORE Talk Data or other data, or concerning registration, notification, cooperation with an investigation or any other matter, it shall, except where prohibited by law, promptly notify the other party and confirm the legal basis, the data concerned, the scope of the response, record-keeping and the possibility of objection.
  2. Where the provision of all or part of the Services becomes difficult or inappropriate by reason of changes in law, interpretations by the authorities, telecommunications shutdowns, sanctions, the political situation, restrictions on the use of cloud services or AI Processors or other circumstances, PLUS IMPACT may suspend, restrict, postpone or modify the affected features.

11. Service Start Conditions and Local Law Confirmation Items

  1. A limited free trial may be started under the short-form Pilot Partner Trial Application. However, where formal paid use, large-scale use, a significant increase in the number of End Users, production use of xCORE Talk, domestic payment in local currency, the issuance of local tax invoices, or contracting, acceptance of applications, billing, online sales, fee collection, receipt of payment or acting as the local provider by PLUS IMPACT Company Limited (Myanmar) is to take place, the parties shall confirm the necessary conditions in the Subscription Order Form or in a separate written document.
  2. The confirmation under the preceding paragraph includes whether registration or licensing requirements apply, thresholds based on the number of End Users, data retention and authority-response obligations, online sales regulation, electronic transactions, processing for other purposes, deletion after the retention period, consent of the individual, and whether employment and labour procedures, workplace monitoring procedures, local-language notices, the obtaining of consent and dealings with the labour authorities are required.
  3. Until the confirmation under the preceding two paragraphs is completed, PLUS IMPACT may restrict, postpone or modify the features in scope, the number of End Users covered, the storage region, retention periods, AI Processors, the scope of use of xCORE Talk, the scope of reports, the role of the Local Support Partner, billing and payment methods and other conditions.
  4. Where the Customer uses xCORE Talk for employees, the Customer shall, before commencing use, carry out clear advance notice to the employees concerned, an explanation of the purposes of use, the data collected, the role of AI analysis, the scope of use by the Customer, the contact point for enquiries, consent or at least a clear notice of use, and any other procedures reasonably required under local law.
  5. Where additional measures become necessary in respect of breach notification, a DPO, a DPIA, a ROPA, a local representative, a contact point for the authorities, data location, responses to requests from authorities or other practical requirements, the parties shall consult on the method of response, the allocation of costs, restrictions on use, the start date and the reflection of such measures in the contractual terms.

Language

  1. This English version of this Addendum is the authoritative text. The Burmese and Japanese versions are provided for convenience only. In the event of any inconsistency between the English version and the Burmese or Japanese version, the English version prevails.